Technical Support Representative

FBS is an innovative, 100% employee-owned ESOP real estate software company that has been leading the industry for over 40 years. Our success is directly related to our client’s success, and we are dedicated to listening and providing solutions in a timely manner with a focus on their particular needs. FBS pays competitively (and each employee-owner earns company stock as the company grows), has strong healthcare benefits, and a professional yet casual, resource-rich working environment allowing the freedom to be individuals who work together toward common goals.

Our support team of employee owners is looking for someone who has a desire to help our customers reach their goals with our Flexmls product. This person is willing to put themselves in the customers shoes in order to help solve their problems and have compassion for the customer they are assisting. This candidate must have a flexible schedule, love coming to work and getting things done, while making people happy every day with an eager-to-learn attitude. Our office is located in Fargo, ND, and while we would prefer to see your smiling face every day in the office, working elsewhere within the United States is acceptable, providing you have stable high-speed internet and an up-to-date iOS or Android device.

If this is you, please submit your resume and cover letter to be considered for this position. If you want to know more about FBS and its culture, please visit us as www.wearefbs.com.

Essential Duties and Responsibilities:

• Provide customer support and technical issue resolution via phone, e-mail and chat.

• Providing support to customers for our web based products via Edge, Firefox, Chrome, and Safari.

• Provide support to customer via our app based products on iOS and Android platforms.

• Support customers by exercising good judgment regarding the urgency of their concerns or questions, through the use of effective problem resolution, recognition and research methods.

• Identify and advise on operational issues involving conflicts with third-party software.

Qualifications:

• Excellent communication (oral and written), interpersonal and organizational skills

• Proficiency in Internet-related applications such as e-mail clients and web browsers

• Ability to work independently or with a team to solve problems

• Effectively organize and manage workload, including multi-tasking and maintaining professionalism in stressful situations

• Ability to solve practical problems where limited standardization exists and interpret a variety of instruction sets

• Candidate should be available to work Monday-Friday, 8am-9pm (Central time) on varying shifts and be available on occasional Saturday shift. No travel is required at this time. 

Education and Experience:

• Bachelor's degree preferred, but not necessary with experience

• Technical degree with customer-service experience preferred

Pay range:

$20 an hour